Returns Policy

Returns Policy 

1.0 Notification 

1.1 All returned goods must be returned unused, in the original package and in a re-saleable condition. 

1.2 Alpha Clinics must be notified within 30 days of receiving your goods in order for a return to be accepted and processed. 

1.3 Exceeding the 30 days period Alpha Clinics will issue a credit note to be used for future orders. 

1.4 Provided goods are returned in a resalable condition we will issue a refund.

1.5 Should an item have been used and returned, these are subject to 20% restocking fees.

1.6 Notice of return from customer are to be emailed to info@alphaclinics.co.uk with photographs for proof of condition of goods.  

2.0 Refunds 

2.1 Refunds and credit notes will be processed within 14 days of items received by Alpha Clinics. 

2.2 Refunds will be paid by the same method of payment the customer made also using the same credit or debit card. 

3.0 Returning Goods 

3.1 Customers have the option of returning goods via their choice of courier and provide us with courier and tracking details.

3.2 Customer is to pay for shipping costs. 

4.0 Non-Returnable Goods 

4.1 Any product fitted with a factory fitted item, is classed as a specifically made to order product and therefore is non returnable.

5.0 Return Exchanges 

5.1 If the customer has made an error upon ordering the goods, Alpha Clinics requires the goods are returned and once received Alpha Clinics will send out the replacement. 

6.0 Return Address 

Alpha Clinics

57 St Stephens Road

Blackburn

Lancashire 

BB1 5NS