Alpha Clinics Ltd Terms & Conditions (“Terms and Conditions”).
INTRODUCTION Alpha Clinics is a trading name for Alpha Clinics Ltd. Alpha Clinics registered address is Clayton House, Fort Street, Blackburn, Lancashire, BB1 5DP. Alpha Clinics Ltd is a registered company in England and Wales company number is 13050172. These Terms and Conditions apply to the Goods and Services provided by Alpha Clinics Ltd. By requesting a hearing assessment, or requesting micro-suction earwax removal service, or placing an order, you agree to be bound by the Terms and Conditions. IT IS AGREED:
DEFINITIONS AND INTERPRETATION
“Goods”
means the monaural or binaural hearing instruments or other related accessories that we will supply to you;
“Services”
means any relevant audiological services we have agreed to provide;
“Buyer” (“you”)
means you, the purchaser of Goods and/or Services from Alpha Clinics;
“Total Price”
means the total price that you will pay for the Goods and/or Services;
“Alpha Clinics” (“we”, or “us”)
Alpha Clinics Ltd. Alpha Clinics Ltd is compliant with the Health & Care Professions Council (HCPC) regulations. We act in accordance with the Standards of Conduct, Performance & Ethics.
Basis of sale
We shall supply the Goods and Services to you in accordance with these Terms and Conditions.
Retention of title clause:
Notwithstanding delivery and the passing off the risk in the Goods, or any other provision of these Terms & Conditions the property or title in the Goods shall not pass to the buyer until the seller has received in cash or cleared funds, payment. Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the seller shall be entitled at any time to require the Buyer to deliver up the Goods to the seller and if the Buyer fails to do so forthwith to enter upon any premises of the Buyer or any third part where the goods are stored and repossess the goods.
Free Hearing Test/ Hearing Screening
Free hearing checks are available for over 18s only. Only one free hearing check per customer per year. Our free hearing test provides an audiometric assessment of your hearing by our qualified audiologist who will explain the results at your appointment, with no obligation to purchase.
Home Visit Consultations
We offer home visits from an audiologist to the customers home. Costs are £50 per visit depending on your location and the distance travelled to visit you at home. You will be advised on the cost of the home visit prior to your appointment. If purchasing a hearing aid(s) future home visits will be included within the cost of your hearing aid with no additional home visit consultation charges to pay. As of 28/02/2021 where any patient has had a Free Hearing Aid Trial and chooses not to proceed to purchasing the hearing aids, we will not charge you for the cost of the hearing aid, however will charge you a total of £120 which includes 3 Home Visit Consultation charges for Assessment, Fitting and Follow Up appointment.
Free Hearing Aid Trials
Alpha Clinics offer a 14-day free hearing aid trial as standard on all hearing aids and/or accessories prior to purchase. This does not include the cost of Home Visit Consultations which will be chargeable at the normal rate of £50 per visit. Extensions of this loan period will only be accepted if they are confirmed in writing with Alpha Clinics Ltd (this can include confirmation by email). If you decide to keep the hearing system at the end of the trial, you will be invoiced for the full amount of the hearing aid(s) and/or accessories as advised in your hearing assessment. This is payable by card, cash, cheque or BACS transfer. Should you choose to return the equipment after the 14-day trial, the hearing system must be returned to Alpha Clinics by the agreed trial end date. You will be given a follow up appointment date with your audiologist to finalise this agreement. If you are unable to attend this appointment you must return the equipment in in full working order in store or to our Head Office at Clayton House, Fort Street, Blackburn, Lancashire, BB1 5DP prior to the end of the trial period. If you cannot return the hearing system in person then please send them to the above address via recorded delivery and keep hold of your proof of postage in line with our returns policy. If the hearing aid(s) and/or accessories is not received by this date, then you will be invoiced for the full amount of the hearing system. During your trial, the hearing system is covered by a manufacturer’s warranty. If you are concerned the hearing aid may be faulty then contact the Head Office on 01254 610238 immediately to arrange for the aid to be checked and repaired. Maintenance of the hearing system during the trial is the responsibility of the borrower. You will be expected to handle it with care and keep it in good condition. If the system is accidentally lost or damaged beyond repair whilst in your possession you will be charged for the full amount of the hearing system. Your audiologist will provide full instructions on how to operate and maintain the hearing aid over your trial period. If you have any questions during your trial period, you should call our Head Office to arrange a follow up appointment.
Supply of hearing aid(s)
All hearing aid(s) are supplied subject to your satisfaction and if you are not satisfied, providing that the hearing aid(s) is returned within 60 days from the date of fitting and is in its original, as new, condition you are entitled to a full refund of the agreed purchase price. Refunds will be processed within 30 days upon receipt of the hearing aid(s). Nothing in this clause will affect your statutory rights.
Microsuction Earwax Removal
Our microsuction earwax removal fees are £40 for one ear or £60 for both ears. A non-refundable payment is required when an appointment is booked. Should you choose to cancel the appointment, or no earwax is present no fee shall be refunded. To ensure the risk of complication is minimised, it is essential that accurate past medical history is supplied to our clinicians. For more information see our microsuction consent form.
Lifetime unlimited aftercare
We understand that with the fitting of new hearing aids, a period of rehabilitation is necessary. As part of our commitment to providing you with the continuing aftercare, we undertake to provide you with further aftercare consultations after the fitting of your hearing aid(s) for no additional charge to you. We use these consultations to service your hearing aids in-house and assess your progress and offer further assistance that may be required. This does not include repairs and servicing that requires the hearing aid(s) / accessories to be sent back to the manufacturer.
Card payment processing
All card payments are provided through Square our trusted third-party payment service provider. We transfer the purchase amount, dates and card data to fulfil purchases to industry standards. All payment data, as well as data on any charge-backs are only stored as long as they are needed for the processing of payments (including the processing of possible return debits and collection) and for the fight against abuse.
Warranty:
New hearing instruments supplied are under warranty against manufacturing fault for a period of 48 months from the date of fitting unless otherwise stated or to comply with the Manufacturer’ Warranty. Warranty on rechargeable batteries and accessories will comply with the Manufacturer warranty for that specific device. Manufacturer repairs will be made free of charge during this period and outside of warranty will be priced on an individual device, individual repair basis. Alpha Clinics or any manufacturer’s warranty does not cover loss/ accidental damage. Remakes are free of charge from the date of fitting for three months only. Out of warranty manufacturer repairs which have been paid for are guaranteed for six months from date of return to client. In addition, faults due to unauthorised repairs, wax or moisture are not covered by warranty. Our lifetime aftercare service includes free hearing tests, advice and in-house servicing and adjustments.
Hearing Aid Insurance
Hearing aid/ accessories warranties do no cover loss or accidental damage. We recommend that you ensure your hearing aids so that they are also covered for these eventualities. You may choose to add them to their home contents insurance which covers your hearing aids whilst at home. Alpha Clinics Ltd advises that you speak to your insurer to make sure that your current policy covers you for hearing aid loss and discuss with your insurer the exact terms of your insurance. You may wish to take out additional cover or cover from another provider to cover your hearing aids.
Refund policy for hearing aids
Your hearing aid is supplied to you with the full benefit of a 30 Day Money Back Guarantee of Satisfaction. Items received which are unsatisfactory/faulty must be reported within 30 days of the date of fitting. We can offer refunds and exchanges on all hearing aids, hearing aid accessories and unopened consumables. You will be liable for the cost of the item(s) that are damaged/ not returned within the 30 days from the date of fitting. Your rights to obtain a refund or repair of your hearing aid(s) in the event of being supplied with faulty hearing aid(s) are not restricted. You may post a product or deliver in person to make a return. Please return the unused or faulty products to us within 30 days of being fitted with your hearing aids, regardless of any trial period. Only once returned, we will refund the person who originally placed and paid for the hearing aids. When you post a product to make a return, it can take up to 14 working days of your returning the item(s) to receive your refund as it can take up to 5 working days for the bank to transfer the funds to you. We advise that you take out adequate insurance for postage and keep proof of postage. Alpha Clinics Ltd will not be liable for hearing aid and/ or accessory loss or damage through return postage.
Delivery
We will only deliver within the UK. For all products ordered by telephone or email we will make the effort to ship them within 5 working days. Should there be any delay in shipping your order you will be notified. If you do not receive your products within 10 days of the date of the invoice, we send to you, tell us immediately and no later than 30 days after the date of the invoice, otherwise we will assume you have received your delivery. From 28/02/2021 all shipping costs will be £3.50 per order or free for orders over £30. If goods are returned to Alpha Clinics as undeliverable, you will be contacted by telephone for confirmation of the delivery address. If no reply is received within a reasonable period and in any even within 30 days of the receipt by Alpha Clinics of the goods, then a refund will be made within 14 days of this date less the delivery cost charge.
Risk & Ownership
You are responsible for what happens to products as soon as you receive them. If you return products without customer identifiable information or any other form of proof of ownership, we may not be able to identify you as the owner and so may not be able to accept the returns or send the products back to you. In this event, we will store the products for 30 days, following which (if they are not claimed) you authorize us to safely dispose of them.
Further information
All communications regarding any of the foregoing terms and conditions should be addressed to: Alpha Clinics Ltd, Clayton House, Fort Street, Blackburn, Lancashire BB1 5DP. This is our registered office however we do not provide appointments from this address. All cheque(s) and post should be sent to this address and we advise you take out the relevant insurance and proof of postage when sending anything to us by post. All Alpha Clinics Ltd Hearing Aid Dispensers hold current registration with the Health & care Professions Council (HCPC) and the British Society of Hearing Aid Audiologists (BSHAA) governing bodies. For further information about your statutory right, you can contact your local Trading Standards Service or Citizens Advice Bureau.
Data protection
We will use your personal information that you provide to us to supply goods and services to you and will process your personal data in accordance with our Privacy Policy (a copy of which is available on the www.alphaclinics.co.uk Website).
Limitation Of Liability
To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein, or for use of the Goods, or receipt of the Services. While We will use reasonable endeavours to verify the accuracy of any information We place on the Website, We make no warranties, whether express or implied in relation to its accuracy.
Disclaimer
While every care has been taken in the development of the information held within this site, Alpha Clinics Ltd will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or errors. If you would like to report any concerns, please contact us on 01254 661028.
